Skip to content
📅 March 15, 2026 ⏱️ 5 min read ✍️ Dr. George F. Johnson III, DMD

Dental Emergency? Here's Exactly What to Do (And What Not to Do)

Broken tooth, severe toothache, knocked-out tooth — what you do in the first hour matters. Here's a clear, step-by-step guide to handling dental emergencies in East Tennessee.

Is It Actually a Dental Emergency?

Not every dental problem is an emergency, but when something is urgent, acting quickly can be the difference between saving a tooth and losing it. Here's the rough breakdown:

True emergencies (call the dentist immediately): Knocked-out tooth, severe uncontrolled pain, significant swelling in the jaw or face, dental abscess with fever, bleeding that won't stop after 10-15 minutes of pressure.

Urgent but can wait a day or two: Broken tooth without severe pain, lost crown or filling (painful but tooth isn't at immediate risk), mild to moderate toothache.

When in doubt, call. A good dental office will help you triage over the phone and tell you how quickly you need to be seen. At Elite Dental, we keep same-day slots for emergencies — don't wait out severe pain hoping it resolves.

Knocked-Out Tooth: The Time-Sensitive One

A knocked-out permanent tooth can often be re-implanted successfully — but time is critical. The window is roughly 30-60 minutes. Here's what to do:

  1. Find the tooth. Handle it by the crown (the white part you see when you smile), not the root. The root has cells that need to stay intact for re-implantation to work.
  2. Rinse gently if dirty. Hold it under cool water for 10 seconds. Don't scrub, don't use soap, don't dry it.
  3. Try to reinsert it. If possible, gently slide the tooth back into the socket and hold it there with gentle pressure. This is the best way to keep it moist and viable.
  4. If you can't reinsert it: Keep it moist. The best options in order: back in the socket, tucked in your cheek (between gum and cheek), in a small container of whole milk, in saline solution. Do not let it dry out. Do not put it in water.
  5. Call the dentist immediately and get there fast. Don't stop to call around — call the nearest dental office and go.

Important: This only applies to permanent (adult) teeth. Don't try to re-implant baby teeth.

Dental Emergency in East Tennessee?

Call us first. We keep same-day emergency slots in our schedule every day.

Severe Toothache

A toothache that throbs, keeps you up at night, or is worsening over hours needs professional attention soon — not eventually. This level of pain typically indicates infection, an abscess, or a cracked tooth that has reached the nerve.

What helps in the meantime:

  • Ibuprofen (Advil, Motrin) or acetaminophen (Tylenol) at the recommended dose. Ibuprofen often works better for dental pain because of its anti-inflammatory action.
  • A cold pack on the outside of the cheek — 20 minutes on, 20 minutes off.
  • Avoid very hot, cold, or sweet food and drink on that side.

What doesn't help: Putting aspirin directly on the tooth or gum. This doesn't work and can chemically burn the soft tissue.

If the pain is accompanied by facial swelling, fever, or difficulty swallowing or opening your mouth, call us immediately. These are signs of spreading infection that need to be treated the same day.

Broken or Cracked Tooth

How urgent this is depends on how bad the break is:

  • Small chip with no pain: Not an emergency. Schedule within a few days. Smooth any sharp edges gently with a nail file if they're cutting your cheek.
  • Large break or fracture with pain: Call the same day. The tooth may be salvageable but needs evaluation quickly. A broken tooth that reaches the pulp (nerve) can become infected rapidly.
  • Tooth broken at the gum line: Call immediately. This is a significant fracture that needs urgent evaluation.

In the meantime: rinse with warm salt water, apply a cold pack for swelling, and avoid chewing on that side. If there's a sharp edge causing soft tissue irritation, a small piece of dental wax (available at pharmacies) can cover it temporarily.

Lost Crown or Filling

Losing a crown or filling exposes the underlying tooth structure, which can become sensitive quickly. It's not usually a true emergency, but it needs attention within a few days.

If the crown came off intact: Keep it. Don't throw it away. In some cases it can be recemented. Bring it to your appointment.

Temporary fix: Over-the-counter dental cement (Dentemp, found at most pharmacies) can temporarily reattach a crown or cover an exposed cavity. This buys you a few days — it's not a permanent solution.

Don't try to superglue a crown back in. It won't work properly and can make the actual repair more difficult.

Dental Abscess

An abscess is a pocket of infection, usually appearing as a pimple-like bump on the gum near a tooth, often accompanied by throbbing pain, swelling, or a bad taste in the mouth. This is not something to wait out.

Dental infections can spread. Untreated, they can move into the jaw, neck, or in rare serious cases, the airway or brain. Call the dentist the same day. If you have a fever above 101°F, significant facial swelling, or any difficulty breathing or swallowing, go to the emergency room — this has moved beyond dental emergency territory.

What NOT to Do in a Dental Emergency

  • Don't wait it out hoping it resolves. Dental infections do not improve without treatment. Pain may temporarily subside as a nerve dies, but the infection remains and spreads.
  • Don't go to urgent care for a dental emergency. Unless there's a life-threatening issue, urgent care and ERs can manage pain temporarily but cannot treat dental problems. You'll pay urgent care prices and still need to see a dentist.
  • Don't let cost delay you on urgent issues. An untreated abscess that progresses becomes dramatically more expensive to treat. Most dental offices (including ours) offer financing and membership plans. Call and explain the situation — a good practice will work with you.
  • Don't put aspirin on the tooth or gum. It doesn't work and it burns soft tissue.

When to Go to the ER Instead

Go to the emergency room (or call 911) if you have:

  • Significant swelling in the throat, neck, or floor of the mouth
  • Difficulty breathing or swallowing
  • High fever (above 103°F) combined with dental pain or swelling
  • Bleeding from a dental injury that isn't slowing after 15-20 minutes of steady pressure
  • Facial trauma with possible jaw fracture

For everything else — toothaches, broken teeth, knocked-out teeth, lost crowns, abscesses — call the dentist first. At Elite Dental, we keep same-day emergency slots in our schedule every day. Call (865) 397-5422 (Dandridge) or (865) 475-8331 (Jefferson City) and tell us what's happening. We'll get you in.

Emergency DentistryDental EmergencyEast TennesseeToothachePatient Guide